Global Search

Overview

tieback Global Search gives you instant, workspace-wide lookup across every object in your account — products, tokens, batches, and exports — from a single search bar.

Open Spotlight Search with ⌘K (Mac) or Ctrl+K (Windows/Linux) from anywhere in the platform. Start typing and results appear immediately, grouped by type and ranked by relevance.

What You Can Search

Global Search covers four core object types across your entire workspace:

Products

Find any product by searching across multiple fields simultaneously:

Product search is designed for rich, semantic discovery — you don’t need to remember exact identifiers to find what you’re looking for.

Tokens

Search for individual minted tokens by their serial number. Type at least 4 characters of a serial to find matching tokens.

Example: Searching 13250d12 finds all tokens whose serial starts with that value.

Batches

Search for mint batches by their batch ID. Partial matches are supported from the start of the ID.

Exports

Search for export records by their export ID or export group ID. Paste a full UUID to find the exact export.

Smart Query Routing

Global Search automatically understands what you’re looking for based on your input:

You never need to tell the system what type of object you’re searching for — it figures it out from your query.

GS1 Digital Link & Resolver URL Lookup

You can paste a full GS1 Digital Link or resolver URL directly into Global Search. The system automatically extracts the relevant identifiers and finds the matching object.

Token lookup (URL with serial):

https://acme.tieback.io/01/5060999100063/21/13250d12
→ Finds the token with serial "13250d12"

Product lookup (URL with GTIN only):

https://acme.tieback.io/01/5060999100063
→ Finds the product with GTIN "5060999100063"

This is especially useful when you receive a resolver URL from a supply chain partner, a printed QR code, or a scan event — paste it directly into Spotlight to jump straight to the relevant record.

Navigating Results

Results are grouped in a consistent order: Products → Tokens → Batches → Exports.

Each result shows:

• Primary label — the object name or identifier (e.g. product name, token serial)
• Secondary label — supporting context (e.g. SKU, batch ID)
• Status — current object status where applicable

Click a result or press Enter to navigate directly to the object’s detail page:

Use ↑ and ↓ arrow keys to move through results without leaving the keyboard.

Keyboard Shortcuts

How It Works

• Workspace-scoped — you only see objects that belong to your workspace. Cross-workspace data is never returned.
• Instant — results appear as you type with built-in debouncing for a smooth experience.
• Cursor-paginated — large result sets load progressively without performance degradation.
• Timeout-safe — queries are bounded to prevent slow responses. If a query takes too long, you’ll see a friendly message suggesting you refine your search.

Tips for Effective Searching

1. Use product names in any language — search matches across all configured locales, not just English.
2. Paste resolver URLs directly — no need to manually extract GTINs or serials from URLs.
3. Search by attribute values — if you know a product’s colour, material, or any attribute, you can search by it.
4. Use at least 4 characters for token serials — shorter queries are too broad to return useful token results.
5. Paste a full UUID — to find a specific product, batch, or export by its exact ID.

Constraints